April 2011

Whether you’re new to ASPCA Pet Health Insurance or have been part of our family for years, you may have questions about your coverage from time to time. That’s why we've answered some common customer questions to help you get the most out of your plan. Our Customer Satisfaction team is always ready to help if you have any other questions.

Answers to Top Customer Questions  

1. How can I check the status of a claim?

If you have an email address on file with us, we’ll email you when we receive your claim and when it’s complete. In addition, you can track the status of your claims online at our free Member Center.

2. Does my plan cover specialists?

Yes, you can use any licensed veterinarian in the US or Canada, including specialists. Your plan also covers treatment at emergency hospitals, so you don’t have to worry if you can’t get to your regular veterinarian or if your pet has an emergency.

3. How do I add a pet to my plan?

If you bring home a new furry friend or decide to protect another pet who’s part of your family, simply give our Customer Satisfaction team a call. When you enroll more than one pet on the same level of protection, you’ll save 10% on the base plan premium for each additional pet after the pet with the highest premium (excluding Level 1 and Continuing Care).

Read more answers to the top customer questions on our blog.

Contact Customer Satisfaction  

Whatever your question, our Customer Satisfaction team is available to help. They’re dedicated to giving our customers friendly, helpful, and caring service.



Monday to Friday,
8:00 am - 9:00 pm EST

9:00 am - 5:00 pm EST

Nail Tips for Your Pet

Is your pet ready for a manicure? The ASPCA recommends dogs have their nails trimmed when their nails are long enough to touch the ground, and cats should get a clipping every couple of weeks. If you cut their nails at home, go slow and be careful not to cut the quick, which is the pink area that contains blood vessels and nerves.

For dogs, the best time to coordinate their nail trimming session is when they're tired from vigorous exercise. For cats, try it when they’re relaxed and sleepy.

If you’re shy about clipping, visit your veterinarian or a professional groomer.

Read more nail tips for cats and advice for dogs from our friends at the ASPCA.


Get Ready to

"Go Orange"

One of the ASPCA®’s most exciting annual events is “Go Orange for Animals” in April — the month when the ASPCA’s charter was signed in 1866. Here are some ways you can join the fun with our friends at the ASPCA.

Throw an Event

Invite your friends and family to your own “Go Orange” event to celebrate animals and support the ASPCA. Get help putting together a fundraising event at the ASPCA Ambassadors website.

Paint the Town Orange

In past years, iconic buildings in New York City have been lit up with the ASPCA’s signature color. Ask your town’s leaders and business people to consider lighting up municipal buildings and storefronts in orange as well.

Support a Shelter

Hold a fundraiser, like a bake sale or a yard sale, and give the proceeds to a local shelter or animal welfare group. You could also ask pet parents you know if they have any pet supplies they could donate. Search the ASPCA's shelter database to find a shelter near you.

There are lots of other ways to “Go Orange” in April, such as coordinating a day for everyone to wear orange to work, like we do here at ASPCA Pet Health Insurance. You can find more ideas at the ASPCA's website.

Our Blog  
Check out this cute picture and more on our blog!

Are you looking for a fun new game
to play with your dog or cat?

Teach your pet how to play the Muffin Tin Game like Millie, one of our employees' pets!

Pet Speak: A Customer’s Story*  

Our dog Charlie wasn’t feeling well or acting like his usual playful self, so we took him to the veterinarian. Before, I might’ve felt nervous because of how much a visit like this could cost. But since we had ASPCA Pet Health Insurance, we had the comfort of knowing we’d have help paying for Charlie’s care.

Charlie was diagnosed with a stomach/liver ailment. The bill came to almost $600. We paid the veterinarian and submitted our claim, which couldn’t have been easier. Within a couple of weeks, we received a check and a detailed description of everything that was covered. We highly recommend ASPCA Pet Health Insurance!

— Justin V., Waterbury, Conn.

Share your story!

Conditions discussed in this e-newsletter are not necessarily covered by every ASPCA Pet Health Insurance plan. Please review your individual policy for specifics by visiting the Member Center online at www.aspcapetinsurance.com or call our customer service line at 1-866-204-6764.

This newsletter is not intended to provide advice on individual pet health or behavioral matters or to substitute for consultation with a veterinary doctor.

*While the above testimonial may include examples of recent claim payouts, reimbursement is subject to the terms and conditions of your plan. Identifying information has been changed.