Frequently Asked Questions

About Our Program

  • Pet parents can cover their pets for accidents, illnesses, preventive care, chronic conditions, hereditary and congenital conditions, alternative therapies, and behavioral issues. Learn more about our plans.

  • Premiums will depend on a few factors, including the coverage chosen, zip code, and the breed, species and age of a pet.* Members can customize their deductible and reimbursement percentage (sometimes called co-insurance) to help fit their budget. Plus, they can save 10% on the base plan premium in addition to our 10% multi-pet discount for each additional pet. Please note that rates and discounts may vary by state.

  • Members are free to visit any licensed veterinarian, emergency clinic, or specialist in the U.S. or Canada. After they pay their veterinarian, they can submit a claim online, through our mobile app, or by completing a simple, one-page claim form, which can be emailed, faxed, or mailed to us with their invoice. We’ll reimburse covered charges, typically in 30 days or less. We provide the option of reimbursement by check or direct deposit.

  • Members are eligible for a 10% base rate group discount in most states in addition to a 10% base rate multi-pet discount for each additional pet.* Discounts apply to the base plan premium. Contact us for more details.

  • No. Employees who enroll will have an individual policy with a premium that’s determined by their plan choice, ZIP code, and the breed, species, and age of their pet. Employees are eligible for a discount, where available, on their premium when a qualified group, such as an employer, adds our benefit.

  • Pet parents calling us to enroll or for questions about their plan can reach us from 8 a.m. to 8 p.m. EST Monday through Friday.

About Implementing Our Program

  • As part of the toolkit for your clients, we will provide a landing page for pet parents to view their discounted rate, customize coverage, and enroll. We’ll also provide a digital pet insurance brochure, a welcome flyer, launch email, and content for your clients’ newsletters and intranet.

  • Implementation is easy. You and your client will decide when to implement the benefit – either at open enrollment or off-cycle. With our turnkey program, we can have you up and running in five business days or less.

  • Fill out our short form, and we’ll contact you with more information. Pet insurance programs are property and casualty products, so you will need a property and casualty license.

  • While we cannot always attend in person, we can provide you with materials to distribute to employees at benefit fairs or in open enrollment meetings. Please fill out our form and let us know you would like information for a benefit fair. We’ll contact you with more details.