Pet Insurance Customer Photo

Submitted by: An ASPCA Pet Health Insurance Pet Parent*


Photo Friday is a weekly column that showcases photos we receive from loving ASPCA Pet Health Insurance customers of their pets. If you want to see your pet featured, please email me!

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Customer Stories

A Pet Parent Asks:
When I go to the veterinarian, what should I bring to show that my puppy is insured?

ASPCA Pet Health Insurance Answers:
Actually, you don’t need to verify your pet’s coverage to your veterinarian at all to be reimbursed for treatment. You may visit any licensed veterinarian in the US or Canada—including specialists and emergency clinics. Your veterinarian does not have to “accept” our insurance in any way for you to use it.

Some of our customers choose to cut off the top portion of the first page of their insurance packet and bring this to the veterinarian with them. This section contains encapsulated information regarding the coverage including the certificate number, pet name, coverage type and coverage limits. However, this is simply for your reference.

With our pet insurance, our goal is to make the whole process very easy for you and your veterinarian. You pay your veterinarian for services and then submit a claim form with receipts to us for reimbursement. This supports a direct relationship between you and your veterinarian. 


Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.

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Hartville Group News & Info

pet insurance pets

Keeping your pets safe on Halloween doesn’t have to be tricky.

Our friends at the ASPCA® offer these 5 tips to help pet parents keep their pets safe while celebrating this October. If your pet does ingest something poisonous, the ASPCA® Animal Poison Control Center (APCC) can help at 1-888-426-4435. A $65 consultation fee may apply, 80% of which is covered by ASPCA Pet Health Insurance.

Tip #1: No Sweets for Your Sweetie.
Several popular Halloween treats are toxic to pets, such as candies containing the artificial sweetener xylitol and chocolate, especially baker’s and dark chocolate. Symptoms of chocolate ingestion may include vomiting, diarrhea, hyperactivity, increased thirst and urination, heart rhythm abnormalities, and even seizures.

Tip #2: Watch out for those wrappers.
Cats love to play with candy wrappers, but ingesting aluminum foil or cellophane can cause intestinal blockage and vomiting.

Tip #3: Careful with costumes!
If you dress up your pet for Halloween, make sure the costume does not limit your pet’s ability to move, hear, see, breathe or drink. A smart alternative is a simple, festive Halloween bandana.

Tip #4: Decorations can be dangerous.
Re-think putting candles in Jack-O-Lanterns. Pets can easily knock them over and start a fire. Also, prevent your pets from having access to wires and cords from holiday decorations. If chewed, a wire can damage your pet’s mouth or deliver a potentially lethal electrical shock.

Tip #5: Trick-or-treating is for kids, not pets.
During trick-or-treating hours, it is best to keep pets in a room away from your front door or else they may escape during the flurry of activity. Make sure your pet is wearing a collar with tags and/or is microchipped.

Pet Insurance Cat Photo

Submitted by: An ASPCA Pet Health Insurance Pet Parent*


Photo Friday is a weekly column that showcases photos we receive from loving ASPCA Pet Health Insurance customers of their pets. If you want to see your pet featured, please email me!

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Customer Stories

When our office hosts a blood drive, I’m quick to sign up because I think donating blood can help save human lives.

But it got me thinking: What about our pets?

Just like humans who experience a trauma or major surgery, pets also require blood transfusions after a devastating accident.

The need for pet blood donations is growing more than ever, according to a recent article in USA Today. Advances in veterinary medicine and pet parents willing to do anything to save their dogs and cats are fueling the demand.

Typically, veterinary practices either rely on in-house donors or an animal blood bank. As there are only a handful of such banks in the US, many practices do not have local options, and the only way to get donations is via overnight mail.

That is why many practices, including Newton Veterinary Hospital in Newton, New Jersey, are opening their own blood bank. This way, blood products are stored onsite and are available at a moment’s notice. In the case of Newton Veterinary Hospital, it is the region’s only pet blood bank for 60 miles.

Practices rely on pet parents to bring in their furry friends to donate blood. While any dog or cat can be tested for eligibility, mild mannered animals tend to be the best donors. The process takes about 10 minutes, and the donation lasts for a month. 

Pets that regularly donate can receive special incentives, ranging from free food and veterinary services to a complimentary blood transfusion should the pet ever need it.

Talk to your local veterinary practice for pet blood donation opportunities in your area!

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Pet Health Insurance Headlines

A Pet Parent Asks:
What are the pet age limits for your plans?

ASPCA Pet Health Insurance Answers:
This is a question we see regularly as many of our competitors have tight restrictions.

Initial enrollment in Levels 2, 3 and 4 is limited to dogs 12 years and under and cats 14 years and under. It’s important to note that this is only for initial enrollment in these plans—once your pet is enrolled, we will never cancel your pet’s coverage because of age or health. That’s because we want to protect your pet through a long and rewarding life.

We also think it’s important for all pets to have protection from the unexpected accidents that can happen no matter a pet’s age. So there is no upper age limit whatsoever for enrollment in Level 1, which offers accident coverage. Pets with serious health conditions also are always eligible for Level 1.

 

Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for help with your plan.

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Hartville Group News & Info

pet insurance dog

October is more than costumes and candy—it is the time of year that the ASPCA® puts an extra bright spotlight on shelter dogs by celebrating Adopt-A-Shelter-Dog Month.

Every year, millions of dogs enter shelters all over the nation because of circumstances beyond their control. Whatever their breed, these dogs are loving animals who are eager for a stable forever home. Adoption experts believe that shelter dogs know that someone saved them. As a result, many of these dogs create a special bond with their new pet parents.

If you’re thinking about adding a shelter dog to your family, here are some helpful guidelines from our friends at the ASPCA for finding the perfect match.

First, evaluate your lifestyle.
Even before going to the shelter, it is important to assess your routine to know what type of dog might be right for you. Ask yourself:
•  Are you an active adult who wants an energetic pet? Or do you enjoy a quiet lifestyle and want a cuddle buddy?
•  Do you have a family with small children? What about other animals in your household? What type of dog may suit everyone?
•  What is the size of your home, car and yard?
•  How much can you afford to care for a dog?

Also, make a list of questions to bring with you to the shelter—it’ll help you stay focused. Ask about the dog’s former living situation, medical history and behavior at the shelter, as well as personality traits.

Next, spend time at the shelter.
Meet the staff and share the type of dog you’re looking for based on your lifestyle. As many shelters have personality matching programs, the staff will be able to guide you. 

Once you’ve narrowed down your top few choices, spend time with each dog—everything from quiet time to play time—to see how the dog interacts with you and to get a sense of the animal’s overall demeanor. Remember that a shelter environment can be stressful, so it may take a dog a few moments to warm up to you. For more tips to have a successful shelter visit, refer to the ASPCA’s complete guide on adopting a shelter dog: http://www.aspcabehavior.org/articles/188/Adopting-a-Shelter-Dog.aspx

Finally, make your decision.
Adopting a dog is an important choice as he or she will be a part of your family for many years. If the shelter allows a 24-hour hold, take advantage of it so you can see the dog on another occasion. Bring back family members, other pets or a close friend to help observe the animal as well. And remember, if you don’t find a dog that suits you just right, it is OK to be patient—shelters accept new dogs every day!

For more adoption tips and dog care information, visit: http://www.aspca.org/adoption/adopt-a-shelter-dog-month/

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ASPCA Happenings

pet insurance fall hazards

Autumn is here! With temperatures dropping, you may be prepping your car for icy weather and stocking up on cold remedies. Therefore, while you get ready for the change in seasons, here are a few things to keep in mind to help your pets stay safe.

Antifreeze and pets don’t mix.
Your pet may be inclined to lick up this sweet tasting but toxic chemical. Check the ground for spills after you use antifreeze, and store it safely out of reach.

Use rodenticides carefully.
Rodenticides lure mice and rats, but they can also attract your pet. Read directions carefully and take precautions to keep your pet safe from these chemicals.

Candy is a ‘no-no.’
Halloween candy and its wrappings can make your pet sick if ingested. Also, while jack-o-lanterns and maize are relatively non-toxic, they can upset your pet’s tummy.

Human medications can be harmful.
They topped the ASPCA’s list of common hazards for the past few years. Be careful—your pet can grab a bottle off a counter or eat pills dropped on the floor.

If your pet does ingest poison, the ASPCA® Animal Poison Control Center (APCC) can help at 1-888-426-4435. A $65 consultation fee may apply, 80% of which is covered by ASPCA Pet Health Insurance. If you have any questions about your coverage, you can view your plan at the Member Center or call 1-866-204-6764.

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Hartville Group News & Info

Welcome, pet parents!

We’re thrilled to announce the launch of the ASPCA Pet Health Insurance Blog—A Community for Pet Parents.

Our blog will keep you up-to-date with important news from our company and our friends at the ASPCA. We’ll also feature pet health tips, stories from our customers and the latest happenings in the pet insurance industry. Plus, we’ll spotlight veterinary practices around the country that, like us, are working in innovative ways to help keep your pets happy and healthy.  

We encourage you to share comments and join the discussion. While we’ll strive to present all viewpoints, we will review comments before posting. Offensive or inappropriate language will not be featured. As always, if you have a question about your individual plan, call us at 1-866-204-6764.

So let’s get started! We look forward to engaging with you.

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Hartville Group News & Info

WELCOME,
PET PARENTS!

As we’re dedicated to making a difference for pets, we want to keep you informed about pet health topics and your ASPCA Pet Health Insurance plan. Our blog will provide you with fresh, interesting and informative topics—from pet health tips and customer stories, to the latest industry news and a Pet Parent Q&A column. Most of all, we encourage you to share comments and join the discussion!

Meet the Author

Julia H.

Social Media Coordinator

Pet Parent to:

Lucy, a 7-year-old rescued Golden Retriever/Chow Chow mix

Blog Guidelines

While we’ll strive to present all viewpoints on this blog, comments will be reviewed before posting. Offensive or inappropriate language, off-topic remarks and comments containing personal policy information will not be featured.

Also, conditions discussed in this blog aren’t necessarily covered by every ASPCA Pet Health Insurance plan. For full coverage terms, conditions and exclusions, please refer to your plan.

As always, if you have a question about your plan, call us at 1-866-204-6764.

*Note: While these testimonials may include examples of recent claims payouts, reimbursement is subject to the terms and conditions of your plan. Identifying information has been changed.