A Pet Parent Asks:
What is Continuing Care coverage and how do I add it to my policy?

ASPCA Pet Health Insurance Answers:
Like most pet insurance, our base protection limits coverage for long-term or chronic conditions to keep premiums lower. However, you can get extra protection for ongoing conditions with our inexpensive Continuing Care coverage option.

Ongoing conditions are illnesses or injuries that occur in one plan period and need care in subsequent plan periods. Without Continuing Care, ongoing conditions are not covered unless 180 days have passed since cure and last treatment. If you select Continuing Care, you'll enjoy uninterrupted coverage of these conditions.

Here’s an example: Let’s say your pet develops allergies in one plan period. If you did not select Continuing Care, treatment for allergies would not be covered after your plan renews. With Continuing Care, you would enjoy uninterrupted coverage for your pet’s allergy treatments after renewal up to the incident and lifetime limits.

Continuing Care can be added to Levels 2, 3, or 4 starting at $7.22 per month for dogs and $5.56 per month for cats. It reimburses 80% of usual and customary covered charges after a low $100 annual deductible per pet, up to the incident and lifetime limits, separate from your base coverage deductible and plan limits. It can be added to your plan when you first enroll or by calling customer service prior to your renewal date.

We believe Continuing Care is the best option in the industry for covering ongoing conditions. With Continuing Care you know exactly how much coverage is available for these conditions.

For help, contact Customer Service at 1-866-204-6764.

Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.

“Thank you for enrolling my dog with ASPCA Pet Health Insurance. I decided to get pet insurance because the costs of emergency care can be frightening. Hopefully I will never need to use it, but it gives me comfort knowing we have it just in case.”

—Submitted by: An ASPCA Pet Health Insurance Pet Parent*


Photo Friday is a weekly column that showcases photos we receive from loving ASPCA Pet Health Insurance customers of their pets. If you want to see your pet featured, please email me!

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Customer Stories

It’s amazing to think about how curious our feline friends can be!

While exploring a closet, a cat got her upper lip caught on an attractive fly fishing lure she was batting around. Her parents rushed her to the veterinarian, who was able to snip the barbs off the hook and pull it out in reverse.

We reimbursed the pet parents more than $60 for this minor accident. Now that their feline is fine, the couple jokes that they “caught a 10-pound cat.”

Have you recently submitted an interesting ASPCA Pet Health Insurance claim? Tell us about it!

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Customer Stories

Aguadale

Aquadale Veterinary Clinic—located near our pet insurance office in Northeast Ohio, and where many of our employees take their pets for care—has an interesting distinction as the oldest veterinary clinic in Stark County and also the one-time home of its founder.

Dr. Earl Lindsay built and opened the clinic in 1955 after he graduated from Ohio State University. He used one half of the structure as a veterinary practice to treat large and small animals, and the other half as a home for him and his wife, as well as their two children.

Dr. Lindsay owned the practice for more than 40 years before he retired in 1995. He passed away in 2009.

“I had the honor of meeting Dr. Lindsay when I was younger, and he actually saved my dog’s life,” said Tiffany Kelly, Veterinary Assistant at Aquadale Veterinary Clinic. “He was a great man and an amazing veterinarian.”

The community thought highly of his talents as well. Since Dr. Lindsay accepted patients on a first-come, first-served basis, pet parents would patiently wait to make sure he could see their animals.

Dr. Kim Takacs, one of Aquadale’s three doctors, purchased the practice in 1999. She remodeled the space by adding a large treatment area and expanding the treatment facilities into the other half of the building.

Dr. Lindsay’s passion for taking care of the community’s pets lives on with programs like “½ Off Vaccines on Mondays.” Customers who schedule their pet’s appointment on a Monday receive a 50% discount on vaccines.

“Our clients find it helpful, especially when they have multiple pets due for vaccines,” Ms. Kelly told us. “In this time of economic uncertainty, people unfortunately have to make the decision between getting vaccines for their pets and putting food on the table. We want to eliminate that issue.”

For more information on Aquadale Veterinary Clinic, visit http://aquadaleveterinaryclinic.com/

To submit a story about a veterinary practice, email me!

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Veterinary Clinic Spotlight

“We are very grateful we have ASPCA Pet Health Insurance for Gracie. Unfortunately, she is not well at only about a year old. The insurance has been a great help financially, and all of the representatives are gracious and very helpful.”

—Submitted by: An ASPCA Pet Health Insurance Pet Parent*


Photo Friday is a weekly column that showcases photos we receive from loving ASPCA Pet Health Insurance customers of their pets. If you want to see your pet featured, please email me!

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Customer Stories

A Pet Parent Asks:
Where can I get a list of veterinary practices that accept ASPCA Pet Health Insurance?

ASPCA Pet Health Insurance Answers:
Good question!

Unlike human health insurance, you can visit any licensed veterinarian in the US or Canada with our plans—including specialists and emergency clinics. That means you can continue to use your current veterinarian!

Your veterinarian does not have to “accept” our insurance in any way for you to use it. They also do not have to sign your claim form for us to process it.

Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.

Over the past few years, pet food manufacturers have been increasing the amount of sugar they add to pet treats to make them more appetizing, according to Dr. Ernie Ward, founder of the Association for Pet Obesity Prevention. According to this recent article from Businessweek, veterinary experts believe these sugary treats are one of the main causes for today’s pet obesity epidemic. 

As with human desserts, sugar improves the look and taste of pet treats. However, pet food companies generally do not have to list the amount of sugar they use in treats.

Del Monte Foods, one of the major pet food manufacturers, told Businessweek that when pet parents give their dogs and cats treats in moderation, treats simply enhance the bond between pet and pet parent, and do not contribute to weight gain.

Veterinarians encourage pet parents to avoid buying pet treats that list sugar as one of the first three ingredients on the packaging, and to remember that treats should only make up 10 percent of a pet’s daily calorie intake.

Probably like many pet parents, I give my cat Millie a few too many salmon-flavored treats when she does something cute. Instead, I’m going to reward her with a fresh catnip toy or a long play session with the laser pointer—both of which are calorie-burning activities!

Aside from treats, how do you reward your pet?

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Pet Health Insurance Headlines

Here’s a frightening claim from a customer that thankfully had a happy ending: A Miniature Dachshund ripped open a bag of disposable razors, chewed on one and ingested the metal blade, plus the plastic surrounding it.

She was taken to a veterinarian, who spotted the razor blade in an X-ray. The dog was given medications to help the blade pass, which happened quickly without causing any problems.

Luckily, the dog didn’t need surgery, and the treatment costs were relatively minor. Nonetheless, ASPCA Pet Health Insurance was there to help and reimbursed the customer more than $100. We’re so glad his dog is OK!

Have you recently submitted an interesting ASPCA Pet Health Insurance claim? Tell us about it!

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Customer Stories

Pet Insurance Blog - Friday Dog Photo

“I feel so fortunate to have chosen ASPCA Pet Health Insurance for my baby. A few months ago my friend’s dog needed surgery, but she didn’t have pet insurance. She had to pay more than $5,000 out of her own pocket for the bill. I highly recommend everyone have insurance for their pet. I am very pleased with ASPCA Pet Health Insurance.”

—Submitted by: An ASPCA Pet Health Insurance Pet Parent*

Photo Friday is a weekly column that showcases photos we receive from loving ASPCA Pet Health Insurance customers of their pets. If you want to see your pet featured, please email me!

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Customer Stories

After an indulgent holiday season, many of us are eager to hit the gym and drop a few pounds. Now some dogs can join their parents in this annual ritual.

Opened in 2010 in Scottsdale, Ariz., Arizona Dog Sports is a 5,500-sq.-ft. indoor workout facility designed especially for dogs. The gym has tunnels, jumps and hoops for dogs to race through by themselves or with a play group.

The gym’s founder, Layne Kizler, formerly managed a retail store catering to active pets and their parents. According to the Arizona Republic, she came up with the idea for a dog-centric indoor workout facility after hearing a number of trainers talk about the need for one, especially during the scorching summer months.

In addition to the indoor gym, Arizona Dog Sports offers a variety of specialized programs such as obedience training, Puppy Kindergarten, Biggest Shedders Weight-Loss Program and even Doga (yoga for dogs).

Recently, the gym has been attracting a lot of first-time pet parents who are interested in manner classes, with lessons such as teaching a dog to stay quiet when the doorbell rings. These sessions are aimed at keeping the new dog and the pet parent together for the long-term.

For more information on Arizona Dog Sports, visit http://azdogsports.com/index.html

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Pet Health Insurance Headlines

WELCOME,
PET PARENTS!

As we’re dedicated to making a difference for pets, we want to keep you informed about pet health topics and your ASPCA Pet Health Insurance plan. Our blog will provide you with fresh, interesting and informative topics—from pet health tips and customer stories, to the latest industry news and a Pet Parent Q&A column. Most of all, we encourage you to share comments and join the discussion!

Meet the Author

Julia H.

Social Media Coordinator

Pet Parent to:

Lucy, a 7-year-old rescued Golden Retriever/Chow Chow mix

Blog Guidelines

While we’ll strive to present all viewpoints on this blog, comments will be reviewed before posting. Offensive or inappropriate language, off-topic remarks and comments containing personal policy information will not be featured.

Also, conditions discussed in this blog aren’t necessarily covered by every ASPCA Pet Health Insurance plan. For full coverage terms, conditions and exclusions, please refer to your plan.

As always, if you have a question about your plan, call us at 1-866-204-6764.

*Note: While these testimonials may include examples of recent claims payouts, reimbursement is subject to the terms and conditions of your plan. Identifying information has been changed.