Earlier this week, we answered some customer questions to help you get the most of your plan. Here are a few more:

1. How much time do I have to submit a claim?
You can submit a claim up to 180 days from the date of the first treatment. Keep in mind that you don’t need a signature from your veterinarian. Also, be sure to include your receipts and write your plan number on all documents you send us. You can mail, fax, or email claims to us—whatever works best for you.

2. How do I update my contact information?
You can update your contact information by calling one of our Customer Satisfaction representatives, or change it easily online at the Member Center. Just sign in, click “Contact Information” on the left and follow the instructions. In the Member Center you can also change your payment method and review your coverage details.

3. How does wellness care coverage work?
We offer two levels with wellness care coverage because we know how important this care can be to help pets’ live longer, healthier lives. Level 3 covers routine wellness care, such as basic vaccinations and an annual exam. Level 4 covers more advanced wellness treatments, including an annual dental cleaning. To see what’s included in your coverage, view your plan at the Member Center.

Remember, whatever your question, our Customer Satisfaction team is available to help. They’re dedicated to giving our customers friendly, helpful and caring service.

Phone: 1-866-204-6764
Monday to Friday, 8:00 am – 9:00 pm EST
Saturday, 9:00 am – 5:00 pm EST
Email: cservice@aspcapetinsurance.com

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Hartville Group News & Info

In the News: More Pet Parents Using In-Home Veterinary Services—Even Euthanasia

The decision alone to euthanize a pet is profoundly difficult—but can you imagine having it done in your own home?

Some pet parents choose to euthanize their pets at home, especially when their pet is too sick to be transported to a veterinary practice or when the family simply wants the privacy and comfort of their own home.

In fact, there’s been enough demand for at least one veterinarian to start a business catering to exactly this preference. Dr. Lori Gibson started Compassionate Care, an in-home mobile pet euthanasia and aftercare service, two years ago.

And, according to The Oregonian, a growing number of veterinarians offer other types of in-home care across the US.

We recently told you about Dr. Rebecca Saria of Gold Coast Mobile Veterinary Service, who started her mobile practice to examine pets in a relaxed home setting and to diagnose problems more effectively.

“Pets can be terrified to leave the comfort of their surroundings. With Gold Coast, I’m able to go into the home and personally connect with animals as a part of the family,” Dr. Saria says.

Dr. Saria is not alone. Many veterinarians who make house calls focus on general practice care, which is especially convenient for parents of multiple pet households and families with finicky felines or large dogs. Services can include everything you would find in a traditional office, with the possible exception of a few procedures, such as X-rays, sedation and anesthesia.

But there are some drawbacks. For instance, the cost of an in-home veterinary visit can start at $65, while traditional veterinary practices charge around $40 for a general check-up, depending on the practice’s location. Also, a lack of proper lighting in a house can be an issue, so many in-home veterinarians bring their own lighting equipment.

Remember, with ASPCA Pet Health Insurance, you can use any licensed veterinarian in the US or Canada. This includes in-home veterinary services when the treatment provided is covered under your plan. If you have questions about your plan, please call our Customer Satisfaction team at 1-866-204-6764.

Have you ever scheduled in-home veterinary care for your pet? What was your experience like?

Make the Most of Your Plan—Answers to 7 Top Customer Questions

Whether you’re new to ASPCA Pet Health Insurance or have been part of our family for years, you may have questions about your coverage from time to time. That’s why we’ve answered some top customer questions to help you get the most out of your plan. If you have others, our Customer Satisfaction team is always ready to help any way they can.

1. How can I check the status of a claim?
If you have an email address on file with us, we’ll email you when we receive your claim and when it’s complete. In addition, you can track the status of your claims online at our free Member Center. Remember, you can easily download a PDF version of our claim form online.

2. Does my plan cover specialists?
Yes, you can use any licensed veterinarian in the US or Canada, including specialists. Your plan also covers treatment at emergency hospitals, so you don’t have to worry if you can’t get to your regular veterinarian or if your pet has an emergency.
3. How do I add a pet to my plan?
If you bring home a new furry friend or decide to protect another pet who’s part of your family, simply give our Customer Satisfaction team a call. When you enroll more than one pet on the same level of protection, you’ll save 10% on the base plan premium for each additional pet after the pet with the highest premium (excluding Level 1 and Continuing Care).

4. How can I get a claim form?
You can download a PDF version of our claim form easily online. You’ll see a claim form link at the top of every page of our website and on the sign in page of the Member Center. If you sign into the Member Center, you can download a form with your information pre-filled for your convenience. You can then type your specific claim information directly into the form and print it out.

Stay tuned for answers to the remaining questions later this week!

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Hartville Group News & Info

Here are a few pictures of Millie:

I’m always looking for fun new games to play with my cat, Millie. So when I read about the Muffin Tin Game for felines on one of my favorite blogs, Pet Connection, I knew I had to try it with her!

Here’s how the game works:

1. Select a muffin tin from your cupboard.

2. Place your cat’s favorite treat in each compartment.

3. Cover each hole with a fun toy.

4. Place the muffin tin on the floor and watch your kitty explore!

The verdict? Millie loved it and had fun finding her treats. While she needed a little encouragement in the beginning, it didn’t take long before she was batting toys out of the holes by herself and gobbling up her treats!

The Muffin Tin Game is easily adaptable for dogs as well! Instead of placing a toy over each compartment, use a tennis ball. Learn how to play the Muffin Tin Game with your dogs.

Do you have a fun game that you play with your dog or cat? Tell us about it!

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Hartville Group News & Info

Photo Friday: Hats Off To This Lab

“My dog is an 11-year-old Labrador Retriever and a loved family member. When he was diagnosed with a tumor, ASPCA Pet Insurance reimbursed me more than $700 for the surgery, which made me very happy. It’s expensive to keep pets healthy these days, but it’s nice to know that ASPCA Pet Health Insurance is there to help.”

—Submitted by: An ASPCA Pet Health Insurance Pet Parent*

Photo Friday is a weekly column that showcases photos we receive from loving ASPCA Pet Health Insurance customers of their pets. If you want to see your pet featured, please email me!

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Customer Stories


As we’re dedicated to making a difference for pets, we want to keep you informed about pet health topics and your ASPCA Pet Health Insurance plan. Our blog will provide you with fresh, interesting and informative topics—from pet health tips and customer stories, to the latest industry news and a Pet Parent Q&A column. Most of all, we encourage you to share comments and join the discussion!

Meet the Author

Julia H.

Social Media Coordinator

Pet Parent to:

Lucy, an 8-year-old rescued Golden Retriever/Chow Chow mix

Blog Guidelines

While we’ll strive to present all viewpoints on this blog, comments will be reviewed before posting. Offensive or inappropriate language, off-topic remarks and comments containing personal policy information will not be featured.

Also, conditions discussed in this blog aren’t necessarily covered by every ASPCA Pet Health Insurance plan. For full coverage terms, conditions and exclusions, please refer to your plan.

As always, if you have a question about your plan, call us at 1-866-204-6764.

*Note: While these testimonials may include examples of recent claims payouts, reimbursement is subject to the terms and conditions of your plan. Identifying information has been changed.