A Pet Parent Asks:

Do your plans cover specialists, like dermatologists?

ASPCA Pet Health Insurance Answers:

Yes! With our plans, you can use your veterinarian or any other licensed veterinarian in the US or Canada. You do not have to select from a list of providers. This includes specialist and emergency care visits, when the treatment provided is covered under your plan.

Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.

A Pet Parent Asks:
I just bought a Level 2 plan for my cat. When does my coverage begin?

ASPCA Pet Health Insurance Answers:
Thank you for choosing us to protect your pet!

Your pet’s accident coverage starts the day your plan goes into effect, which is the 1st or the 15th of the month, depending on when you enroll. Illness coverage starts 30 days after your effective date.

Your plan period begins on your effective date, lasts for one year and will renew automatically. We’ll notify you when your plan is about to renew.

Any questions? Call us at 1-866-204-6764.

^{Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.}

A Pet Parent Asks:
When I go to the veterinarian, what should I bring to show that my puppy is insured?

ASPCA Pet Health Insurance Answers:
Actually, you don’t need to verify your pet’s coverage to your veterinarian at all to be reimbursed for treatment. You may visit any licensed veterinarian in the US or Canada—including specialists and emergency clinics. Your veterinarian does not have to “accept” our insurance in any way for you to use it.

Some of our customers choose to cut off the top portion of the first page of their insurance packet and bring this to the veterinarian with them. This section contains encapsulated information regarding the coverage including the certificate number, pet name, coverage type and coverage limits. However, this is simply for your reference.

With our pet insurance, our goal is to make the whole process very easy for you and your veterinarian. You pay your veterinarian for services and then submit a claim form with receipts to us for reimbursement. This supports a direct relationship between you and your veterinarian. 

^{Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.}