Often when we think about preventing animal cruelty, we imagine animals across the country in ghastly situations. But we recently received a claim where another’s cruelty sadly hit close to home for one of our customers.

Not long after the Miller family* bought coverage for their cat, Bingo, they noticed that his leg was injured. Initially, they suspected that the wound was a result of an animal fight, as Bingo spends some of his time outdoors. But, after close examination and a series of X-rays at their vet, it turns out that he had been shot with a pellet gun, evident from the remaining bullet fragments in his leg. Bingo required same-day emergency surgery to repair his femur, which was smashed into two pieces.

Extensive recovery followed, which equated to mounting vet bills—$1,500 to be exact.

“Even though our cat’s welfare was most important, in the back of our minds, the money was still obviously a major concern,” the Millers told us. “…We really appreciated not only ASPCA Pet Health Insurance’s prompt action on this terrible matter but also their professional manner all around. We love him and are so glad that our decision to do everything possible to make him well again was supported due to our coverage!”

The Millers ended up receiving more than $1,100 in return for their claim. And Bingo is back at his window perch, monitoring the backyard.

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Customer Stories


As we’re dedicated to making a difference for pets, we want to keep you informed about pet health topics and your ASPCA Pet Health Insurance plan. Our blog will provide you with fresh, interesting and informative topics—from pet health tips and customer stories, to the latest industry news and a Pet Parent Q&A column. Most of all, we encourage you to share comments and join the discussion!

Meet the Author

Julia H.

Social Media Coordinator

Pet Parent to:

Lucy, an 8-year-old rescued Golden Retriever/Chow Chow mix

Blog Guidelines

While we’ll strive to present all viewpoints on this blog, comments will be reviewed before posting. Offensive or inappropriate language, off-topic remarks and comments containing personal policy information will not be featured.

Also, conditions discussed in this blog aren’t necessarily covered by every ASPCA Pet Health Insurance plan. For full coverage terms, conditions and exclusions, please refer to your plan.

As always, if you have a question about your plan, call us at 1-866-204-6764.

*Note: While these testimonials may include examples of recent claims payouts, reimbursement is subject to the terms and conditions of your plan. Identifying information has been changed.