A Pet Parent Asks:
Which level would cover the Lyme vaccine for my dog?

ASPCA Pet Health Insurance Answers:
Level 4 will cover your dog’s Lyme vaccine.

This level is our most comprehensive option, providing coverage for accidents and illnesses, plus deluxe wellness care. Other wellness care benefits include bordetella (kennel cough) vaccines, feline infectious peritonitis vaccine, feline leukemia vaccine and test, flea and heartworm medication and an annual dental cleaning.

Learn more about all of our levels here!

Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.

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Hartville Group News & Info

Earlier this week, we answered some customer questions to help you get the most of your plan. Here are a few more:

1. How much time do I have to submit a claim?
You can submit a claim up to 180 days from the date of the first treatment. Keep in mind that you don’t need a signature from your veterinarian. Also, be sure to include your receipts and write your plan number on all documents you send us. You can mail, fax, or email claims to us—whatever works best for you.

2. How do I update my contact information?
You can update your contact information by calling one of our Customer Satisfaction representatives, or change it easily online at the Member Center. Just sign in, click “Contact Information” on the left and follow the instructions. In the Member Center you can also change your payment method and review your coverage details.

3. How does wellness care coverage work?
We offer two levels with wellness care coverage because we know how important this care can be to help pets’ live longer, healthier lives. Level 3 covers routine wellness care, such as basic vaccinations and an annual exam. Level 4 covers more advanced wellness treatments, including an annual dental cleaning. To see what’s included in your coverage, view your plan at the Member Center.

Remember, whatever your question, our Customer Satisfaction team is available to help. They’re dedicated to giving our customers friendly, helpful and caring service.

Phone: 1-866-204-6764
Monday to Friday, 8:00 am – 9:00 pm EST
Saturday, 9:00 am – 5:00 pm EST
Email: cservice@aspcapetinsurance.com

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Hartville Group News & Info

Make the Most of Your Plan—Answers to 7 Top Customer Questions

Whether you’re new to ASPCA Pet Health Insurance or have been part of our family for years, you may have questions about your coverage from time to time. That’s why we’ve answered some top customer questions to help you get the most out of your plan. If you have others, our Customer Satisfaction team is always ready to help any way they can.

1. How can I check the status of a claim?
If you have an email address on file with us, we’ll email you when we receive your claim and when it’s complete. In addition, you can track the status of your claims online at our free Member Center. Remember, you can easily download a PDF version of our claim form online.

2. Does my plan cover specialists?
Yes, you can use any licensed veterinarian in the US or Canada, including specialists. Your plan also covers treatment at emergency hospitals, so you don’t have to worry if you can’t get to your regular veterinarian or if your pet has an emergency.
3. How do I add a pet to my plan?
If you bring home a new furry friend or decide to protect another pet who’s part of your family, simply give our Customer Satisfaction team a call. When you enroll more than one pet on the same level of protection, you’ll save 10% on the base plan premium for each additional pet after the pet with the highest premium (excluding Level 1 and Continuing Care).

4. How can I get a claim form?
You can download a PDF version of our claim form easily online. You’ll see a claim form link at the top of every page of our website and on the sign in page of the Member Center. If you sign into the Member Center, you can download a form with your information pre-filled for your convenience. You can then type your specific claim information directly into the form and print it out.

Stay tuned for answers to the remaining questions later this week!

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Hartville Group News & Info


As we’re dedicated to making a difference for pets, we want to keep you informed about pet health topics and your ASPCA Pet Health Insurance plan. Our blog will provide you with fresh, interesting and informative topics—from pet health tips and customer stories, to the latest industry news and a Pet Parent Q&A column. Most of all, we encourage you to share comments and join the discussion!

Meet the Author

Julia H.

Social Media Coordinator

Pet Parent to:

Lucy, an 8-year-old rescued Golden Retriever/Chow Chow mix

Blog Guidelines

While we’ll strive to present all viewpoints on this blog, comments will be reviewed before posting. Offensive or inappropriate language, off-topic remarks and comments containing personal policy information will not be featured.

Also, conditions discussed in this blog aren’t necessarily covered by every ASPCA Pet Health Insurance plan. For full coverage terms, conditions and exclusions, please refer to your plan.

As always, if you have a question about your plan, call us at 1-866-204-6764.

*Note: While these testimonials may include examples of recent claims payouts, reimbursement is subject to the terms and conditions of your plan. Identifying information has been changed.