Spring is a popular time to add a pet to the family, so what's the best way to get ready for a new furry friend? Take our quiz to see how much you know!
1. What should you have ready for a new pet?
a) Safe pet toys
b) Collar and ID tag
c) Both a and b
c) Chew toys can keep pups from chewing things they shouldn't, and interactive toys can help dogs and cats burn energy. A collar and ID are important even for indoor pets in case they slip out.
2. When should you bring a new pet to the vet?
a) As soon as possible
b) At 1 year old
c) Only if he or she gets hurt or sick
a) The ASPCA® recommends a check-up during the first week home. Our wellness options cover an annual exam as well as other wellness treatments like vaccines and spaying or neutering.
3. How should a new pet be introduced to other pets?
a) Right away
b) Gradually with supervision
c) After a month
b) Give your new pet some time to get used to his or her new environment first, and then make introductions slowly. Don't force interactions and watch to make sure there are no issues.
How many did you get right? See another new pet quiz from our blog here.
Earlier this week, we answered some customer questions to help you get the most of your plan. Here are a few more:
1. How much time do I have to submit a claim?
You can submit a claim up to 180 days from the date of the first treatment. Keep in mind that you don’t need a signature from your veterinarian. Also, be sure to include your receipts and write your plan number on all documents you send us. You can mail, fax, or email claims to us—whatever works best for you.
2. How do I update my contact information?
You can update your contact information by calling one of our Customer Satisfaction representatives, or change it easily online at the Member Center. Just sign in, click “Contact Information” on the left and follow the instructions. In the Member Center you can also change your payment method and review your coverage details.
3. How does wellness care coverage work?
We offer two levels with wellness care coverage because we know how important this care can be to help pets’ live longer, healthier lives. Level 3 covers routine wellness care, such as basic vaccinations and an annual exam. Level 4 covers more advanced wellness treatments, including an annual dental cleaning. To see what’s included in your coverage, view your plan at the Member Center.
Remember, whatever your question, our Customer Satisfaction team is available to help. They’re dedicated to giving our customers friendly, helpful and caring service.
Monday to Friday, 8:00 am – 9:00 pm EST
Saturday, 9:00 am – 5:00 pm EST
Whether you’re new to ASPCA Pet Health Insurance or have been part of our family for years, you may have questions about your coverage from time to time. That’s why we’ve answered some top customer questions to help you get the most out of your plan. If you have others, our Customer Satisfaction team is always ready to help any way they can.
1. How can I check the status of a claim?
If you have an email address on file with us, we’ll email you when we receive your claim and when it’s complete. In addition, you can track the status of your claims online at our free Member Center. Remember, you can easily download a PDF version of our claim form online.
2. Does my plan cover specialists?
Yes, you can use any licensed veterinarian in the US or Canada, including specialists. Your plan also covers treatment at emergency hospitals, so you don’t have to worry if you can’t get to your regular veterinarian or if your pet has an emergency.
3. How do I add a pet to my plan?
If you bring home a new furry friend or decide to protect another pet who’s part of your family, simply give our Customer Satisfaction team a call. When you enroll more than one pet on the same level of protection, you’ll save 10% on the base plan premium for each additional pet after the pet with the highest premium (excluding Level 1 and Continuing Care).
4. How can I get a claim form?
You can download a PDF version of our claim form easily online. You’ll see a claim form link at the top of every page of our website and on the sign in page of the Member Center. If you sign into the Member Center, you can download a form with your information pre-filled for your convenience. You can then type your specific claim information directly into the form and print it out.
Stay tuned for answers to the remaining questions later this week!