A Pet Parent Asks:

Do your plans cover specialists, like dermatologists?

ASPCA Pet Health Insurance Answers:

Yes! With our plans, you can use your veterinarian or any other licensed veterinarian in the US or Canada. You do not have to select from a list of providers. This includes specialist and emergency care visits, when the treatment provided is covered under your plan.

Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.

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Hartville Group News & Info

Hartville Group Celebrates Go Orange Month

Last Friday, employees dressed up in orange to support the ASPCA®’s “Go Orange for Animals” month, which builds awareness for the ASPCA’s mission of preventing animal cruelty. This year also marks a special milestone as the ASPCA celebrates 145 years of being the nation’s leading voice for animal welfare. Stay tuned for ideas later this month about how you can join in on the fun with our friends at the ASPCA!

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Hartville Group News & Info

A Pet Parent Asks:
Are multiple injuries from a single event considered one incident? For example, a dog suffers an accident that causes a broken bone, cuts needing stitches and surgery. Would I be reimbursed up to one incident limit for all these injuries? Or would each injury have its own incident limit?

ASPCA Pet Health Insurance Answers:
Good question!

Multiple injuries that are related to one incident share one incident limit.

For this particular scenario, you would be reimbursed up to the covered amounts on all three components of this one accident—the broken bone, cuts needing stitches and surgery—up to your maximum incident benefit.

Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.

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Hartville Group News & Info

Earlier this week, we answered some customer questions to help you get the most of your plan. Here are a few more:

1. How much time do I have to submit a claim?
You can submit a claim up to 180 days from the date of the first treatment. Keep in mind that you don’t need a signature from your veterinarian. Also, be sure to include your receipts and write your plan number on all documents you send us. You can mail, fax, or email claims to us—whatever works best for you.

2. How do I update my contact information?
You can update your contact information by calling one of our Customer Satisfaction representatives, or change it easily online at the Member Center. Just sign in, click “Contact Information” on the left and follow the instructions. In the Member Center you can also change your payment method and review your coverage details.

3. How does wellness care coverage work?
We offer two levels with wellness care coverage because we know how important this care can be to help pets’ live longer, healthier lives. Level 3 covers routine wellness care, such as basic vaccinations and an annual exam. Level 4 covers more advanced wellness treatments, including an annual dental cleaning. To see what’s included in your coverage, view your plan at the Member Center.

Remember, whatever your question, our Customer Satisfaction team is available to help. They’re dedicated to giving our customers friendly, helpful and caring service.

Phone: 1-866-204-6764
Monday to Friday, 8:00 am – 9:00 pm EST
Saturday, 9:00 am – 5:00 pm EST
Email: cservice@aspcapetinsurance.com

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Hartville Group News & Info

Make the Most of Your Plan—Answers to 7 Top Customer Questions

Whether you’re new to ASPCA Pet Health Insurance or have been part of our family for years, you may have questions about your coverage from time to time. That’s why we’ve answered some top customer questions to help you get the most out of your plan. If you have others, our Customer Satisfaction team is always ready to help any way they can.

1. How can I check the status of a claim?
If you have an email address on file with us, we’ll email you when we receive your claim and when it’s complete. In addition, you can track the status of your claims online at our free Member Center. Remember, you can easily download a PDF version of our claim form online.

2. Does my plan cover specialists?
Yes, you can use any licensed veterinarian in the US or Canada, including specialists. Your plan also covers treatment at emergency hospitals, so you don’t have to worry if you can’t get to your regular veterinarian or if your pet has an emergency.
 
3. How do I add a pet to my plan?
If you bring home a new furry friend or decide to protect another pet who’s part of your family, simply give our Customer Satisfaction team a call. When you enroll more than one pet on the same level of protection, you’ll save 10% on the base plan premium for each additional pet after the pet with the highest premium (excluding Level 1 and Continuing Care).

4. How can I get a claim form?
You can download a PDF version of our claim form easily online. You’ll see a claim form link at the top of every page of our website and on the sign in page of the Member Center. If you sign into the Member Center, you can download a form with your information pre-filled for your convenience. You can then type your specific claim information directly into the form and print it out.

Stay tuned for answers to the remaining questions later this week!

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Hartville Group News & Info

Here are a few pictures of Millie:

I’m always looking for fun new games to play with my cat, Millie. So when I read about the Muffin Tin Game for felines on one of my favorite blogs, Pet Connection, I knew I had to try it with her!

Here’s how the game works:

1. Select a muffin tin from your cupboard.

2. Place your cat’s favorite treat in each compartment.

3. Cover each hole with a fun toy.

4. Place the muffin tin on the floor and watch your kitty explore!

The verdict? Millie loved it and had fun finding her treats. While she needed a little encouragement in the beginning, it didn’t take long before she was batting toys out of the holes by herself and gobbling up her treats!

The Muffin Tin Game is easily adaptable for dogs as well! Instead of placing a toy over each compartment, use a tennis ball. Learn how to play the Muffin Tin Game with your dogs.

Do you have a fun game that you play with your dog or cat? Tell us about it!

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Hartville Group News & Info

A Pet Parent Asks:
I am thinking about upgrading my policy from a Level 3 to a Level 4. What additional benefits can I expect?

ASPCA Pet Health Insurance Answers:
Similar to Level 3, Level 4 covers treatments for accidents, illness and essential wellness care, such as:
•  Prescription medications
•  Diagnostic procedures
•  Lab tests
•  X-rays
•  Surgery
•  Hospitalization
•  Spaying / neutering
•  Annual physical exam
•  Coronavirus vaccine
•  Rabies vaccine
•  Canine and feline distemper combo vaccine
•  Fecal test
•  Heartworm test

Level 4 then adds deluxe wellness care, which covers many more preventive treatments. Some of the additional items include:
•  Boosters for puppies and kittens
•  Lyme and Bordetella (kennel cough) vaccines
•  Feline infectious peritonitis vaccine
•  Feline Leukemia vaccines and test
•  Flea and heartworm preventive medication

Another big benefit of Level 4 is coverage for an annual dental cleaning. This is really helpful because preventive dental care is so important. In fact, the American Veterinary Dental Society estimates that 80% of dogs and 70% of cats show signs of oral disease by age 3.

Learn more about all of our levels.

Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.

 

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Hartville Group News & Info

ASPCA Pet Health Insurance Attends Two of the Industry’s Largest Veterinary Conferences

From left to right: Jaclyn Carrington (Veterinary Services Manager), JoAnne Novak (VP of New Business Development / Employee Benefits), Cheryl Brown LVT (Veterinary Outreach Manager) and Lisa Hockensmith (Communications Manager).

My colleagues and I had a great time speaking with veterinarians at the NAVC Conference 2011 in Orlando, Fla., and at the Western Veterinary Conference in Las Vegas recently.

At both events, we met with a number of veterinary professionals at our booths and talked about how ASPCA Pet Health Insurance helps pet parents give their pets the best care possible.

If you are a veterinarian or work at a veterinary practice, call us anytime if you have questions about how our pet insurance can help your practice and your clients. Our Veterinary Services Help-Line is 1-877-738-2677.

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Hartville Group News & Info

A Pet Parent Asks:
As I’m satisfying my $100 annual deductible, how can I tell how much has been applied to date?

ASPCA Pet Health Insurance Answers:
You can track your deductible balance via the EOB (explanation of benefits) sent to you when we process each claim. This information is located in the top area of the first page under “Incident Summary.”

For a copy of your EOB, please visit our online Member Center.

Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.

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Hartville Group News & Info

A Pet Parent Asks:
What is Continuing Care coverage and how do I add it to my policy?

ASPCA Pet Health Insurance Answers:
Like most pet insurance, our base protection limits coverage for long-term or chronic conditions to keep premiums lower. However, you can get extra protection for ongoing conditions with our inexpensive Continuing Care coverage option.

Ongoing conditions are illnesses or injuries that occur in one plan period and need care in subsequent plan periods. Without Continuing Care, ongoing conditions are not covered unless 180 days have passed since cure and last treatment. If you select Continuing Care, you'll enjoy uninterrupted coverage of these conditions.

Here’s an example: Let’s say your pet develops allergies in one plan period. If you did not select Continuing Care, treatment for allergies would not be covered after your plan renews. With Continuing Care, you would enjoy uninterrupted coverage for your pet’s allergy treatments after renewal up to the incident and lifetime limits.

Continuing Care can be added to Levels 2, 3, or 4 starting at $7.22 per month for dogs and $5.56 per month for cats. It reimburses 80% of usual and customary covered charges after a low $100 annual deductible per pet, up to the incident and lifetime limits, separate from your base coverage deductible and plan limits. It can be added to your plan when you first enroll or by calling customer service prior to your renewal date.

We believe Continuing Care is the best option in the industry for covering ongoing conditions. With Continuing Care you know exactly how much coverage is available for these conditions.

For help, contact Customer Service at 1-866-204-6764.

Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.

WELCOME,
PET PARENTS!

As we’re dedicated to making a difference for pets, we want to keep you informed about pet health topics and your ASPCA Pet Health Insurance plan. Our blog will provide you with fresh, interesting and informative topics—from pet health tips and customer stories, to the latest industry news and a Pet Parent Q&A column. Most of all, we encourage you to share comments and join the discussion!

Meet the Author

Julia H.

Social Media Coordinator

Pet Parent to:

Lucy, an 8-year-old rescued Golden Retriever/Chow Chow mix

Blog Guidelines

While we’ll strive to present all viewpoints on this blog, comments will be reviewed before posting. Offensive or inappropriate language, off-topic remarks and comments containing personal policy information will not be featured.

Also, conditions discussed in this blog aren’t necessarily covered by every ASPCA Pet Health Insurance plan. For full coverage terms, conditions and exclusions, please refer to your plan.

As always, if you have a question about your plan, call us at 1-866-204-6764.

*Note: While these testimonials may include examples of recent claims payouts, reimbursement is subject to the terms and conditions of your plan. Identifying information has been changed.