Whether you’re new to ASPCA Pet Health Insurance or have been part of our family for years, you may have questions about your coverage from time to time. That’s why we’ve answered some top customer questions to help you get the most out of your plan. If you have others, our Customer Satisfaction team is always ready to help any way they can.
1. How can I check the status of a claim?
If you have an email address on file with us, we’ll email you when we receive your claim and when it’s complete. In addition, you can track the status of your claims online at our free Member Center. Remember, you can easily download a PDF version of our claim form online.
2. Does my plan cover specialists?
Yes, you can use any licensed veterinarian in the US or Canada, including specialists. Your plan also covers treatment at emergency hospitals, so you don’t have to worry if you can’t get to your regular veterinarian or if your pet has an emergency.
3. How do I add a pet to my plan?
If you bring home a new furry friend or decide to protect another pet who’s part of your family, simply give our Customer Satisfaction team a call. When you enroll more than one pet on the same level of protection, you’ll save 10% on the base plan premium for each additional pet after the pet with the highest premium (excluding Level 1 and Continuing Care).
4. How can I get a claim form?
You can download a PDF version of our claim form easily online. You’ll see a claim form link at the top of every page of our website and on the sign in page of the Member Center. If you sign into the Member Center, you can download a form with your information pre-filled for your convenience. You can then type your specific claim information directly into the form and print it out.
Stay tuned for answers to the remaining questions later this week!