Earlier this week, we answered some customer questions to help you get the most of your plan. Here are a few more:

1. How much time do I have to submit a claim?
You can submit a claim up to 180 days from the date of the first treatment. Keep in mind that you don’t need a signature from your veterinarian. Also, be sure to include your receipts and write your plan number on all documents you send us. You can mail, fax, or email claims to us—whatever works best for you.

2. How do I update my contact information?
You can update your contact information by calling one of our Customer Satisfaction representatives, or change it easily online at the Member Center. Just sign in, click “Contact Information” on the left and follow the instructions. In the Member Center you can also change your payment method and review your coverage details.

3. How does wellness care coverage work?
We offer two levels with wellness care coverage because we know how important this care can be to help pets’ live longer, healthier lives. Level 3 covers routine wellness care, such as basic vaccinations and an annual exam. Level 4 covers more advanced wellness treatments, including an annual dental cleaning. To see what’s included in your coverage, view your plan at the Member Center.

Remember, whatever your question, our Customer Satisfaction team is available to help. They’re dedicated to giving our customers friendly, helpful and caring service.

Phone: 1-866-204-6764
Monday to Friday, 8:00 am – 9:00 pm EST
Saturday, 9:00 am – 5:00 pm EST
Email: cservice@aspcapetinsurance.com

Tags: , , ,

Hartville Group News & Info


As we’re dedicated to making a difference for pets, we want to keep you informed about pet health topics and your ASPCA Pet Health Insurance plan. Our blog will provide you with fresh, interesting and informative topics—from pet health tips and customer stories, to the latest industry news and a Pet Parent Q&A column. Most of all, we encourage you to share comments and join the discussion!

Meet the Author

Julia H.

Social Media Coordinator

Pet Parent to:

Lucy, an 8-year-old rescued Golden Retriever/Chow Chow mix

Blog Guidelines

While we’ll strive to present all viewpoints on this blog, comments will be reviewed before posting. Offensive or inappropriate language, off-topic remarks and comments containing personal policy information will not be featured.

Also, conditions discussed in this blog aren’t necessarily covered by every ASPCA Pet Health Insurance plan. For full coverage terms, conditions and exclusions, please refer to your plan.

As always, if you have a question about your plan, call us at 1-866-204-6764.

*Note: While these testimonials may include examples of recent claims payouts, reimbursement is subject to the terms and conditions of your plan. Identifying information has been changed.