A Pet Parent Asks:
When I go to the veterinarian, what should I bring to show that my puppy is insured?

ASPCA Pet Health Insurance Answers:
Actually, you don’t need to verify your pet’s coverage to your veterinarian at all to be reimbursed for treatment. You may visit any licensed veterinarian in the US or Canada—including specialists and emergency clinics. Your veterinarian does not have to “accept” our insurance in any way for you to use it.

Some of our customers choose to cut off the top portion of the first page of their insurance packet and bring this to the veterinarian with them. This section contains encapsulated information regarding the coverage including the certificate number, pet name, coverage type and coverage limits. However, this is simply for your reference.

With our pet insurance, our goal is to make the whole process very easy for you and your veterinarian. You pay your veterinarian for services and then submit a claim form with receipts to us for reimbursement. This supports a direct relationship between you and your veterinarian. 

Pet Parent Q&A is a regular column that answers customer questions in an effort to educate others. This is not a forum to receive responses to specific inquiries. Please call Customer Service at 1-866-204-6764 or email cservice@aspcapetinsurance.com for immediate assistance.

Tags: , , ,

Hartville Group News & Info


Comments are closed


As we’re dedicated to making a difference for pets, we want to keep you informed about pet health topics and your ASPCA Pet Health Insurance plan. Our blog will provide you with fresh, interesting and informative topics—from pet health tips and customer stories, to the latest industry news and a Pet Parent Q&A column. Most of all, we encourage you to share comments and join the discussion!

Meet the Author

Julia H.

Social Media Coordinator

Pet Parent to:

Lucy, an 8-year-old rescued Golden Retriever/Chow Chow mix

Blog Guidelines

While we’ll strive to present all viewpoints on this blog, comments will be reviewed before posting. Offensive or inappropriate language, off-topic remarks and comments containing personal policy information will not be featured.

Also, conditions discussed in this blog aren’t necessarily covered by every ASPCA Pet Health Insurance plan. For full coverage terms, conditions and exclusions, please refer to your plan.

As always, if you have a question about your plan, call us at 1-866-204-6764.

*Note: While these testimonials may include examples of recent claims payouts, reimbursement is subject to the terms and conditions of your plan. Identifying information has been changed.