Jack Russell dog

"Our Jack Russell woke us up crying loudly in our living room. It scared us, and we knew something was wrong. We found Tammy lying in a pool of urine and blood, and we knew she was in trouble. We decided to take her to a pet emergency hospital for help. We knew the bill could be expensive, and we wondered how we where going to afford it.

A bell rang in my head that we were OK because we have ASPCA Pet Health Insurance. A big weight was taken off our shoulders and our thoughts could now be focused on Tammy's health, not finances. Today Tammy is fine, and our family will have a Christmas because we had pet insurance. Thanks, ASPCA Pet Health Insurance."

-Brian S., Hoboken, NJ


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Customer Stories


11/5/2012 8:49:22 AM #


With the,insurance,do you pay up front during an emergency or will they contact
the insurance company to work out,the payment?

jennifer United States |

11/12/2012 8:14:34 PM #

Jennifer S.

Jennifer, typically with pet insurance plans, customers pay their veterinarian for services at the time of treatment, then they file a claim to get reimbursed for covered costs. This would apply in emergency, non-emergency and routine situations. If you have any questions, please feel free to give us a call at 1-888-716-1203.

Jennifer S. United States |

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As we’re dedicated to making a difference for pets, we want to keep you informed about pet health topics and your ASPCA Pet Health Insurance plan. Our blog will provide you with fresh, interesting and informative topics—from pet health tips and customer stories, to the latest industry news and a Pet Parent Q&A column. Most of all, we encourage you to share comments and join the discussion!

Meet the Author

Julia H.

Social Media Coordinator

Pet Parent to:

Lucy, an 8-year-old rescued Golden Retriever/Chow Chow mix

Blog Guidelines

While we’ll strive to present all viewpoints on this blog, comments will be reviewed before posting. Offensive or inappropriate language, off-topic remarks and comments containing personal policy information will not be featured.

Also, conditions discussed in this blog aren’t necessarily covered by every ASPCA Pet Health Insurance plan. For full coverage terms, conditions and exclusions, please refer to your plan.

As always, if you have a question about your plan, call us at 1-866-204-6764.

*Note: While these testimonials may include examples of recent claims payouts, reimbursement is subject to the terms and conditions of your plan. Identifying information has been changed.