The Pet Parent Resource

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September is Pet Insurance Month, which reminds us of how much we love what we do! It’s a privilege to help your pets get the care they need. In honor of this month, we wanted to give you, our customers, answers to your top pet insurance questions.

1. What’s the quickest way to get reimbursed?

To get claims to us quickly, submit them online at the Member Center. You can also sign up for direct deposit to avoid waiting for checks in the mail.

2. Can I help speed up the process?

Yes, you can help avoid delays by making sure your form is complete and you’ve included an itemized invoice. Submitting medical records can be helpful too.

3. What’s covered and not covered by my plan?

That depends on the plan you selected when you signed up. You’ll find all of the details in your policy, which you can view anytime at the Member Center.

4. How does my deductible work?

Your base plan has an annual deductible, which only needs to be met once a year regardless of how many claims you submit. We automatically subtract the deductible from your reimbursements and note it on your Explanation of Benefits.

5. Does my plan cover emergency visits?

Of course! If your pet has an emergency, you can take him or her to any animal hospital with licensed veterinarians on staff.

6. What about specialists?

Yes, veterinary specialists, like dermatologists, cardiologists, and ophthalmologists, can also be covered.

7. How do I submit a claim for wellness care?

If you have wellness care coverage, you can submit those claims the same way as any other claim. Either submit it online at the Member Center or send us a claim form by email, fax, or mail with your invoice. Just be sure to check Wellness Care for the claim type.

8. I haven’t filed a claim yet. Is coverage worthwhile?

Of course! Like other kinds of insurance, pet insurance is meant to be there when you need it. And with a pet, you just never know when something will come up and you’ll be faced with an expensive veterinary bill.

9. What happens at the end of my policy period?

We’ll notify you before your yearly expiration date. We’ll also automatically reissue you a new policy at the Member Center or by mail and let you know if there are any changes you need to know about.

10. How can I add a pet to my plan?

If you have a new pet or an uncovered furry friend at home, you can add them to your plan at the Member Center or by calling 1-866-204-6764. You save 10% on your base plan premium for each additional pet!

Have a question that wasn’t answered here? Give us a call at 1-866-204-6764 and we’ll be happy to help.



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