Fairmont Specialty Insurance Agency (FSIA) is committed to your right to privacy and to keeping your personal information private. You can visit the ASPCA Pet Health Insurance program web site without telling us who you are or revealing any identifying information about yourself. However, because our web site includes areas in which visitors can provide personally identifying information, we have developed this Privacy Policy to inform you of our policies and practices regarding information we collect about you.

This Privacy Policy governs the URL www.aspcapetinsurance.com and certain electronic communications sent out by FSIA. This web site is owned and operated by Fairmont Specialty Insurance Agency, a member of the Crum & Forster Enterprise, for the promotion, education and sale of pet insurance policies. FSIA is located at 1210 Massillon Rd, Building G, Akron, Ohio 44306. FSIA reserves the right to modify or amend this Privacy Policy at any time and for any reason. Any changes to this Privacy Policy will be preceded by a notice posted to this Privacy Policy at least ten (10) days prior to the effective date of such change.

How We Collect Information About You

Information You Voluntarily Provide

FSIA may collect and maintains certain personal information about you when you send us an e-mail, complete any of our online forms, complete a survey, provide a testimonial, submit referrals, request information from us, complete a quick quote or enroll for pet insurance. Such information may include your name, mailing address, and e-mail address; it may also include the e-mail addresses of those to whom you forward FSIA electronic content, and any other information collected in the forms. You may be asked to provide credit card or checking account information to enroll for pet insurance.

Other Information

FSIA also collects certain other information that cannot identify you personally when you visit our web site. This information includes your IP address and your domain name. FSIA logs these IP addresses and domain names, and aggregates them for system administration and to monitor the use of our site. We use the aggregated information to measure the number of visits to our site, the average time spent on our site, the number of pages viewed, and various other site statistics. This monitoring helps us to provide a more useful and engaging online experience to our website visitors, and helps us to improve the quality of our content.

We use Google AdWords Conversion tracker, and other Google services that place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by Google. To opt out of Google tracking, please visit this page.

We use AdWords remarketing to market our sites across the web. We place a cookie on a browser, and then a 3rd party (Google) reads these cookies and may serve an ad on a 3rd party site. You may opt out of this ad serving on Google’s opt out page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page.

Ways Information About You Is Used

We may use the information you voluntarily provided to contact you regarding promotions we feel you may be interested in, to keep you updated regarding pet insurance programs, and to extend an invitation to you to review our site when updates are made. We may also send such information to the people whose e-mail addresses you provide when forwarding FSIA electronic content or providing referrals. When we do so, our sole intent is to enlarge our family of informed animal lovers and promote the importance of pet insurance. Every recipient of our electronic communications can quickly and easily "opt out" of future such communications by following the instructions on any electronic communication we send.

From time to time, we may make such voluntary information, excluding credit card information (which will never be disclosed), available to FSIA affiliate organizations or to partners or sponsors or licensees that provide special programs or services we think you might find interesting or beneficial. FSIA uses very strict standards in determining which reputable companies become partners and licensees, to ensure that such organizations are committed to the protection of visitors' privacy and committed to the goals of FSIA. If your volunteered personal information will be used in any manner other than as stated above, such use shall be specifically posted. If you wish to update or remove your information, you may unsubscribe at any time in every electronic communication or send a letter to: Fairmont Specialty Insurance Agency, Attn: Legal Department, 1210 Massillon Rd, Building G, Akron, OH 44306.


From time to time, FSIA may link to other web sites not affiliated with FSIA. FSIA attempts to link only to those web sites which also respect a visitor's privacy and the goals of FSIA. However, FSIA cannot be responsible for the content or policies of third-party web sites. Please check with these third-party organizations or companies for their specific privacy policies. If you find inoperable links or are concerned about any of the sites that FSIA currently links to, please inform us by contacting us at our brand email cservice@aspcapetinsurance.com.


FSIA uses generally accepted, industry-standard security systems, software, and encryption technologies to protect against unauthorized access to our servers, equipment, and other components of our online presence. This includes using industry-standard security systems to protect credit card processing information. All of your personal, financial and pet medical information is encrypted using the industry standard Verisign service. For more information about Verisign and data encryption, visit www.verisign.com.


We do not sell our products to children. If you are under 18 years of age, you may use this site for informational purposes only. You must be 18 years of age in order to purchase any of our products.


Our users are given the opportunity to opt-out of the sharing of their information, as described above, with affiliated third parties by sending a letter to: Fairmont Specialty Insurance Agency, Attn: Legal Department,1210 Massillon Rd, Building G, Akron, OH 44306.

Contacting FSIA

If you would like to contact us about correcting information we might have collected, or if you have any questions about this Privacy Policy, please e-mail us at our brand email cservice@aspcapetinsurance.com or write to us at Webmaster, Fairmont Specialty Insurance Agency, 1210 Massillon Rd, Building G, Akron, Ohio 44306.