We are experiencing higher than normal call volume, so your wait time may be longer than usual. Please visit the Member Center for instant, up-to-date information about your payments, claims, and account information.


Customer Satisfaction

Monday to Friday, 8:00am – 8:00pm EST

 1-866-204-6764
 Email Service


Services for Veterinary Staff

Monday to Friday, 9:00 am – 5:00 pm

 1-877-738-2677
 Email Vet Services


For Media Professionals

 1-234-231-1830
 Email Media


Fax Info

 1-866-888-2497 - Service
 1-866-888-2495 - New Claims