The Pet Parent Resource

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September is Pet Insurance Month, which reminds us of how much we love what we do! It’s a privilege to help pets across the country get the care they need.

In honor of this month, we wanted to give you answers to top pet insurance questions.

1. Is pet insurance worth it?

We often hear from customers about how happy they are that they covered their pets (read reviews). Like car, homeowners and other kinds of insurance, our insurance offers financial support in an emergency. We help pet parents afford to give their pets the best medical care possible!

2. What’s covered?

All of our plans cover treatment for all sorts of accidents and injuries. We also have plans that cover illnesses and two options for wellness care. Explore our plans.

3. What’s not covered?

Like all pet insurance providers, we have exclusions to help keep premiums more affordable. For instance, pre-existing conditions aren’t covered, which is why it’s so important to insure your pet before something happens. Learn more.

4. Can I stay with my current veterinarian?

Yes, you can visit any licensed veterinarian in the US or Canada! This also means your pet is covered when you’re away from home.

5. Do plans cover emergency visits and specialists?

Of course! If your pet has an emergency, you can take him or her to any animal hospital with licensed veterinarians on staff. Veterinary specialists, like dermatologists, cardiologists and ophthalmologists, can also be covered.

6. How do I file a claim?

It’s easy to file a claim online at our Member Center. You can also fill out a simple form and send it to us by email, fax, or mail with your invoice. Your veterinarian’s signature is not required.

7. How will I receive my reimbursements?

If you choose our direct deposit option, we’ll put your money right into your bank account. We can also mail you a check if you prefer.

8. How does wellness coverage work?

You can add wellness coverage to any plan for as little as $10 a month. It pays a set amount for a list of wellness treatments that can include vaccines and spaying or neutering. Learn more.

9. How does the deductible work?

We have an annual deductible that only needs to be met once a year no matter how many claims you submit. Some providers ask you to meet a deductible for every incident, which can get expensive.

10. How much does it cost?

Your cost depends on several factors, like the age and breed of your pet. You can also choose different deductible and co-insurance options to help your premium fit your budget better.

Start a quote now to see how affordable it can be to cover your pet.


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