Frequently Asked Questions

About Our Program

  • Members can cover their pets for accidents, illnesses, preventive care, chronic conditions, hereditary and congenital conditions, alternative therapies, and behavioral issues. Learn more about our plans.

  • Premiums will depend on a few factors, including the coverage chosen, zip code, and the breed, species and age of a pet.* Members can customize their deductible and reimbursement percentage (sometimes called co-insurance) to fit their budget. Plus, they can save 10% on the base plan premium for every pet they insure in addition to our 10% multiple pet discount for each additional pet. Please note that rates and discounts may vary by state.

  • Members are eligible for a 10% base rate group discount in most states in addition to a 10% base rate discount for eligible multiple pets. Discounts apply to the base plan premium.* Contact us for more details.

  • No. Employees who enroll will have an individual policy with a premium that’s determined by their plan choice, zip code, and the breed, species, and age of their pet. Employees are eligible for a discount, where available, on their premium when a qualified group, such as an employer, adds our benefit.

  • No. Employees who enroll will have an individual policy with a premium that’s determined by their plan choice, zip code, and the breed, species, and age of their pet. Employees are eligible for a discount, where available, on their premium when a qualified group, such as an employer, adds our benefit.

  • Employees calling us to enroll or for questions about their plan can reach us from 8 a.m. to 8 p.m. EST Monday through Friday.

About Implementing Our Program

  • We will provide a co-branded landing page for your members to view their discounted rate and enroll. In addition to your dedicated URL, we will also provide a co-branded launch kit, including a digital brochure, one-page flyer, and educational welcome email.

  • Implementation is easy, and you decide when to get started. With our turnkey program we can have you up and running in five business days or less. Contact us today to learn more.

  • We work hard to make the process as easy as possible for you. Fill out our short form, and we’ll contact you with more information for your group’s program. We’ll then take care of the implementation.