Frequently Asked Questions
About Our Program
Pet parents can cover their pets for injuries, illnesses, preventive care, chronic conditions, hereditary and congenital conditions, alternative therapies, and behavioral issues. Learn more about our plans.
Premiums will depend on a few factors, including the coverage chosen, zip code, and the breed, species and age of a pet.* Members can customize their deductible and reimbursement percentage (sometimes called co-insurance) to fit their budget. Plus, they can save 10% on the base plan premium for every pet they insure in addition to our 10% multiple pet discount for each additional pet. Please note that rates and discounts may vary by state.
Members are free to visit any licensed veterinarian, emergency clinic, or specialist in the US or Canada. They will pay their veterinarian and then submit a claim easily online, or complete a simple, one-page claim form and email, fax, or mail it to us with their invoice. We’ll reimburse covered charges, typically within 14-16 business days. We provide the option of reimbursement by check or direct deposit.
No. Employees who enroll will have an individual policy with a premium that’s determined by their plan choice, zip code, and the breed, species, and age of their pet. Employees are eligible for a discount, where available, on their premium when a qualified group, such as an employer, adds our benefit.
Pet parents calling us to enroll or for questions about their plan can reach us from 8 a.m. to 9 p.m. EST Monday through Friday | 9 a.m. to 5 p.m. EST Saturday | 11 a.m. to 3 p.m. EST Sunday.
About Implementing Our Program
As part of the toolkit for your clients, we will provide an enrollment portal or we can work within yours for pet parents to view their discounted rate and enroll. We’ll also provide pet insurance brochures, a welcome flyer, a pet safety brochure and content for your clients’ newsletters. View the full toolkit here.
Implementation is easy. You and your client will decide when to implement the benefit – either at open enrollment or off-cycle. With our turnkey program we can have you up and running in no time. You also have the option of payroll deduction. Our payroll deduction implementation is also very efficient and we’ll develop a timeline that fits your needs.
Fill out our short form, and we’ll contact you with more information. Pet insurance programs are property and casualty products, so you will need a property and casualty license.
We can provide you with materials to distribute to employees, at benefit fairs or in open enrollment meetings. Please fill out our form, and we’ll contact you with more details.