What can the Member Center do?

Our customers can sign up for the free Member Center where they can submit claims and manage their pet insurance account conveniently online. ASCPA® Pet Health Insurance’s Member Center features include the ability to:

  • Submit your pet insurance claims online
  • Track the status of your claims
  • Update your contact information
  • See pet and coverage details
  • Change your payment method
  • View payments and account balance

Learn about each of these features below. Also, be sure to check back since we are always looking for ways to improve the Member Center for our customers. It’s just another great reason to be part of our pack of responsible pet parents.

Already a customer?

You can login to the Member Center now. If it’s the first time you’re logging in, you’ll need to take a moment to register using the last four digits of the payment method we have on file for you and your pet insurance account number.

Submit Your Pet Insurance Claims Online

If you have a claim for an accident, illness, wellness visit, or other covered treatment, you can go to the Member Center and submit it online. You’ll need to enter some information about what happened to your pet or the treatment they received and upload a picture of your veterinary invoice.

It’s a fast and convenient way to get your claims to us. And remember, the quicker we get your claims, the sooner we can begin processing them and working on getting your reimbursement out to you.

There are other ways to submit your claims, including using our My Pet Insurance app or submitting them by email, fax, or mail. You can use whichever method works best for you. You’ll find our email, fax, and mailing address right on our claim form.

Track the Status of Your Claims

After you submit a claim, you can keep track of its status at the Member Center. Just login using your email and the password you created when you registered and go to the claims section. There you’ll see a history of your claims and the status for each one. We’ll also send you an email to notify you when we’ve received a claim and when it’s complete. Have a question about a claim? You can always reach out to our friendly Customer Satisfaction team.

Update Your Contact Information

Did you move to a new residence recently? Or maybe you needed to change your primary email or mobile phone number? You can login to the Member Center and update your contact information any time without having to pick up the phone.

See Pet and Coverage Details

You can view information about your pet and plan at the Member Center. If you have more than one pet covered with us, you will see them all listed in this section with their coverage details.

This feature can come in handy if you’re not sure whether or not something is covered. For instance, if your veterinarian recommends hydrotherapy to help treat your dog’s arthritis, you can go to the Member Center and look over your coverage details. There you’ll see that Complete CoverageSM offers reimbursements for alternative therapies, such as hydrotherapy, physical therapy, and acupuncture when they’re used to treat covered conditions.

Change Your Payment Method

You may need to switch to a different credit or debit card when it is getting close to or past the expiration date. Or maybe you just decide to stop using the card you have on file with us. You can update your payment method easily at the Member Center. Simply login, go to the payments section, and enter the information for the new card.

View Payments and Account Balance

If you have a question about your past payments or account balance, you can check them both in the Member Center. There you will see a history of your payments as well as any balance that still needs to be paid. You can also make a payment at the Member Center.

Frequently-asked Questions About the Member Center

How do I start using the Member Center?

After you enroll in our pet insurance, we’ll email you a link with the steps to get started. It’s a simple process and it doesn’t take much time to complete.

Basically, you will need to enter some information including your plan account number and the last four digits of the payment method you have on file with us. Then you’ll be asked to create a password, which you can use to login to your account in the future.

What should I do if I forget my password?

Don’t worry if you forget your password. Just click on the forgot your password link and we will email you with instructions to reset it.

Can I use the same Member Center account for multiple covered pets?

Yes, you only need to have one Member Center account no matter how many pets you have covered with us. You’ll be able to access claim, coverage, and other information about all of your insured pets using the same ASPCA® Pet Health Insurance login credentials.

Is there an additional charge for using the Member Center?

No, the Member Center is a free service provided with our pet insurance plans.

I’m having trouble logging in. What should I do?

It might be because you entered the wrong password. You can try clicking the forgot your password link and we’ll email you with instructions to reset it.

If that’s not the issue, please call our Customer Satisfaction team. One of our friendly representatives will be happy to help you get your login working again.