Frequently Asked Questions
About Our Program
Employees can cover their pets for injuries, illnesses, preventive care, chronic conditions, hereditary and congenital conditions, alternative therapies, and behavioral issues. Learn more about our plans.
Premiums will depend on a few factors, including the coverage chosen, the breed, species, and age of the pet, as well as the employee’s zip code.* Employees can customize their deductible and reimbursement percentage (sometimes called co-insurance) to fit their budget. Plus, your employees can save 10% on the base plan premium for every pet they insure in addition to our 10% multiple pet discount for each additional pet. Please note that rates and discounts may vary by state.
Employees are free to visit any licensed veterinarian, emergency clinic, or specialist in the US or Canada. They will pay their veterinarian and then submit a claim easily online, or complete a simple, one-page claim form and email, fax, or mail it to us with their invoice. We’ll reimburse covered charges, typically within 14-16 business days. . We provide the option of reimbursement by check or direct deposit.
No. Employees who enroll will have an individual policy with a premium that’s determined by their plan choice, zip code, and the breed, species, and age of their pet. Employees are eligible for a discount, where available, on their premium when a qualified group, such as an employer, adds our benefit.
Employees calling us to enroll or for questions about their plan can reach us from 8 a.m. to 9 p.m. EST Monday through Friday | 9 a.m. to 5 p.m. EST Saturday | 11 a.m. to 3 p.m. EST Sunday.
About Implementing Our Program
As part of your toolkit, we will provide a benefits portal for your employees to learn more, view their discounted rate and enroll. We’ll also provide pet insurance brochures, a welcome flyer, a pet safety brochure and content for your employee newsletters. View the full toolkit here.
Implementation is easy. You decide when to implement the benefit—either at open enrollment or off-cycle. With our turnkey program we can have you up and running in no time. You also have the option of payroll deduction. Payroll deduction implementation is also very efficient and we’ll develop a timeline that fits your needs.
We know HR professionals are very busy, so we work hard to make the process as easy as possible for you. Fill out our short form, and we’ll contact you with more information for your company’s program. We’ll then take care of the implementation. Our digital toolkit makes it easy for you to share the new benefit with employees.
Yes! Payroll deduction is available.
No, there are no minimum enrollment requirements and there are no minimum participation requirements.
Not at all! You can offer our benefit at anytime.
We are happy to send you or your broker materials to distribute at benefit fairs and in new hire kits.