Continuing Education
Communicating the Cost of Care
Veterinary teams’ abilities to help pets stay healthy depends on their skills in effectively partnering with clients.
While a seemingly easy task, team members need to be coached to effectively communicate with pet owners. During this webinar, participants will learn the basic skills to help them communicate more effectively with clients and build better relationships. Attendees will learn why it is important to talk about the cost of pet health care, including how clients want to receive this information. Barriers to team members willingness to have cost conversations with clients will be explored, and methods to effectively discuss cost solutions with clients will be examined.
This course is recommended for all animal health care team members.
Race Approved- 1 hour Online CE Course
Three Ways to Help Your Clients Say Yes!
Why don’t clients say yes to clinical recommendations?
Why don’t clients say yes to clinical recommendations? This webinar examines the barriers to adherence in veterinary hospitals and strategies to enhance compliance. Participants will benefit from discussions that center around communication and the value of clear, consistent recommendations to clients. Veterinary team members will gain an understanding of their role in driving adherence in their hospitals, and will learn how to create consistent communication processes. Finally, tools to help clients say yes will be explored.
This course is recommended for all animal health care team members.
Race Approved- .50 hours Online CE Course
Enhancing Hospital Performance with Pet Health Insurance
Why should Pet Health Insurance be your hospital’s top strategic priority?
This non-branded presentation will examine current literature regarding the impact of economic limitations on hospital culture, what clients want regarding financial discussions and how Pet Health Insurance can be a tool to meet their expectations. Included in this presentation will be recommendations for implementing pet health care in hospitals.
This course is recommended for all animal health care team members.
RACE Approved - .25 hour Online CE Course
Making the Best Care for Pets Affordable
Advances in veterinary care help us take better care of our pets. However, these new services can be costly, and they’re an out-of-pocket expense for pet owners. The cost of care often becomes the deciding factor in whether or not to follow a veterinarian’s recommendations. This course will teach you how you can help clients say yes to recommendations.
Pet Health Insurance – Separating the Facts from Fiction
Dr. Mary Beth Leininger shares information from a recent survey by NAPHIA (North American Pet Health Insurance Association) regarding the attitudes of pet owners and veterinarians toward pet health insurance. The survey also dispels some of the common misconceptions about pet insurance. After taking this course, you’ll know more about managing the cost of health care for pets.
These courses are appropriate for all members of the veterinary team.
Both Courses = RACE Approved - 0.5 Hour Online CE Course
Talking Money with Veterinary Clients:
Solution-based Strategies & Tactics
This continuing education course is designed to help veterinarians, veterinary technicians and practice staff talk to clients about money in ways that can benefit their pets and the veterinary practice.
During the course, you will gain a deeper understanding of how pet owners are spending money on their pets as well as other trends affecting the veterinary industry. You’ll also learn about solution-based strategies and tactics to address financial issues with clients that can help your practice thrive.
This course is appropriate for all members of the veterinary team.
RACE Approved - 1.5 Hour Online CE Course